Training Level: Advanced
Description:
Course Description:
The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies, and ways of working to resolve polarized and emotional challenges.
Course Objectives:
- Asses the state of conflict and emotion in the P2/engagement process, and create productive and constructive approaches
- Work with the stages of conflict escalation and apply the concepts of de-escalation
- Apply a variety of strategies to transform the conflict in P2/engagement
- Identify the impact of high emotion and apply a range of approaches to de-escalate challenges
- Identify how to reduce conflict in situations of misinformation and duelling facts
- Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
- Learn from mistakes and understand the role of failure in P2/engagement processes
- Identify and apply how to model integrity and behaviours that de-escalate conflict
- Apply the strategies and tools to your own project or situation
Target Audience:
- Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
- Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
- Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion
Organization: Engage Delaney
Phone: 6138375890 | Email: brenda@engagedelaney.com
Registration/More Info Link: https://engagedelaney.com/training/iap2-working-with-conflict-and-high-emotion/
Online or In-Person Training: Online
Instructions/Location Info:
Prerequisite: IAP2 Fundamentals of P2/Engagement or IAP2 Way in Challenging Context or IAP2 Planning for Effective P2
Sessions/Dates
Start Date & Time: December 8, 2025 at 9:30 AM
End Date & Time: December 11, 2025 at 12:30 PM
Free or Paid? Paid
Price: $795.00 + tax
Notes:
Engage Delaney courses are online, trainer-led sessions (using Zoom and G-Suites) where you learn from your trainer, the course materials, activities, and your co-participants. Sessions are highly interactive, so get ready to be engaged! Our trainers are assisted by a technology producer, who supports you by moderating the chats, breakout rooms and by troubleshooting.
Registration/More Info Link: https://engagedelaney.com/training/iap2-working-with-conflict-and-high-emotion/