IAP2 Understanding Conflict in P2 and Engagement

By January 24, 2024No Comments

Training Level: Developing


Course Description:

The aim of Understanding Conflict in P2/Engagement is to help you understand, and more efficiently manage, conflicting dynamics. This course explores conflict dimensions, tools for anticipation and mitigation, understanding conflict sources and impacts, the role of power and much more.

Course Objectives:

Explore a range of approaches for responding to difficult situations and challenging behaviours
Practice ways to respond to difficult situations
Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or
mitigate factors that might give rise to conflict
Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility.
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process.

Organization: Engage Delaney
Phone: 613-837-5890 | Email:

Registration/More Info Link:

Online or In-Person Training: Online

Instructions/Location Info:

Fundamentals of P2 and Engagement is the prerequisite course.


Start Date & Time: April 29, 2024 at 9:30 AM
End Date & Time: April 30, 2024 at 12:30 PM

Free or Paid? Paid
Price: $395.00 + tax


These are Engage Delaney online, trainer-led sessions (using Zoom and G-Suites) where you learn from your trainer, the course materials and activities, and your co-participants. Sessions are highly interactive, so get ready to be engaged! Our trainers are assisted by a technology producer, who supports you by moderating the chats and breakout rooms and by troubleshooting.

Registration/More Info Link: