Date
14 Nov 2011 to 15 Nov 2011
Vancouver
After taking this course, participants will:
- Understand and learn how to identify outrage and its causes in public participation situations
- Have an increased awareness of how outrage hinders public participation programs, and how to plan its management
- Understand the principles, approaches, and strategies for dealing with emotions and outrage in public participation
- Practice applying the principles, strategies and approaches and prepare for upcoming challenges
